OK I'm just wondering - how long does it take for Valve to get back to you regarding a support question? Basically, I went to purchase HL2 on Steam, an unexpected error occurred while processing. Of course the money was taken from my account but my steam account remains the same with no games. So obviously pissed off and sent a (very friendly) support query, how long does it take for a query like this to be resolved? Judging by some posts, probably a week or so but just wondering if anyone else has experienced anything similar. I would post this on the Steam forum which I have signed up to and can login but no... no permission to post. Yay... nothing about that in their forum FAQ either. I was actually not surprised an error had occurred anyway. It would be too simple to just simply pay and download the bloody thing.