One of the longest running controversies for both Valve and Steam is finally dead! As of today, Steam users can contact the "help.steampowered.com" support page to receive full refunds for purchased games and downloadable content; so long as the title was purchased within the past two weeks and has been played for less than two hours. Even if a purchased game or piece of downloadable content falls outside of these parameters, the Steam Refunds page promises Valve will "take a look" regardless. Movies and Gifts are currently not supported by Steam Refunds. Once a refund is approved, the user will receive a full refund within one week, with the funds used to purchase the item being distributed back to the original payment method (Debit / Credit Card, etc) or being added to the user's Steam Wallet as credit. Valve are definitely looking to prevent users from abusing this new functionality, however, as inappropriate activity (such as VAC bans, abuse of the system, etc) will remove the user's right to a refund. The new refund system also applies to pre-purchased titles, which now allows Steam users to revoke their order prior to the game's release or to receive a full refund within the usual two week period following the game's release, even if the game was pre-purchased months prior. While "competitors" such as EA's Origin have offered full refunds for the longest time, this is a bold new step for Valve which will more than likely help further improve their communication with consumers. There's a lot more information about Steam Refunds over on the official announcement page, so be sure to head on over if you're looking for more details!